Your IT should be the least interesting thing about your week.
Help desk, patching, endpoint management, Microsoft 365, and vendor coordination. Every client gets two assigned engineers plus a named backup, and they are on your page in the portal. The single most repeated grievance in this category is being routed to an anonymous, rotating technician, and every practice switching providers has felt it.
Included in: Included in every tier. We do not sell support without the security baseline.
Six things, described plainly.
No capability matrix and no maturity model. This is what we do, why it matters in a clinical environment, and where the number comes from.
A named pod, not a queue
Two assigned engineers and a named backup per client. You learn their names; they learn your building. The on-call rotation is published to you.
Tiered by clinical severity, not by ticket age
A front desk that cannot check patients in outranks a printer, always. Our priority definitions are published with the response targets and the remedy.
We own vendor issues end to end
EHR, practice management, imaging, clearinghouse, ISP. We do not hand you a vendor’s support number and close the ticket. We stay on the issue until it is resolved.
Patching that produces a report
OS and third-party update compliance is reported per device, monthly. It is also an evidence artifact under §164.308(a)(5)(ii)(B), which is why we keep the history.
Onboarding and offboarding as a routine
New user and termination workflows with records. Access review evidence under §164.308(a)(3)(ii)(C) is a byproduct of doing it properly rather than a separate project.
Quarterly technology review
With the practice administrator. Ticket trends, lifecycle, budget, and what is coming. Not a sales meeting.
Which tier includes this.
Our rates are published. If a service you need is only in a higher tier, this page says so rather than making you find out in a proposal.
The rest of what we run.
Cybersecurity and 24/7 detection and response
24/7 monitored detection with contractual authority to contain, not just to alert.
HIPAA compliance program
The risk analysis, the risk management plan, and the evidence file. The flagship.
vCISO
A named security officer with a monthly working session and a quarterly board report.