Skilled hiring is the constraint. Not demand.
That is true across this entire industry, and it is true here. If you are good at this work and you would rather spend your career inside clinical environments than inside a general commercial book, there are three seats open.
Four things that are true here.
Endpoints per service-delivery technician: 254. The healthy band in this industry is 250 to 400, and we sit at the bottom of it deliberately. A compliance-heavy healthcare book needs the headroom, and running technicians at 400 endpoints is how firms produce the rotating-anonymous-technician experience every client complains about.
You will be on call, and it will be respected. The rotation is published to clients by name. It is also genuinely a rotation, and the volume is low: 0.81 tickets per endpoint per month, below the 1.0 maturity threshold, because we spend money up front to prevent the tickets.
Certifications are paid for, including the exam you fail. HCISPP, CISSP, CISA, CHPS, Security+, SC-200, SC-300. Study time is on the clock, not on your weekend.
Nobody here sells. Engineers are not compensated on revenue, do not carry a quota, and are not asked to position an upsell during a ticket. If you tell a client they do not need something, that is the end of it.
What we look for
- Evidence you have fixed hard things under time pressure, described specifically.
- The instinct to write down what you did. In this business the artifact is half the work.
- Comfort explaining a technical decision to a practice administrator without condescending to her.
- A tolerance for regulation as a design input rather than an annoyance.
We do not require a degree and we do not screen on certifications you have not been paid to get yet.