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Chartline Health IT
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Contact

Three numbers, and they go to different places.

A client in the middle of a clinical outage should never land in a sales queue. So they do not share a line, and the incident number is answered 24/7 by a security engineer rather than an answering service.

Sales and new engagements (615) 555-0110

7am–6pm CT, Monday to Friday. You will reach a person who can answer technical questions, not schedule a follow-up.

hello@chartlineit.com
Client support (615) 555-0111

Existing clients. Hours depend on your tier: 7am–7pm CT on Core, 6am–8pm CT plus Saturday mornings on Secure, 24/7 on Compliant.

Support portal and priorities
Incident line (615) 555-0119

24/7/365, answered by a security engineer. Clients and non-clients both. If you are mid-incident, call before you email — and do not shut anything down until you have.

Send a note

Twenty minutes, no form gauntlet.

Tell us what is going on in a sentence. If there is a date attached — a cyber renewal, a payer questionnaire, a diligence request, a migration that went wrong — tell us the date, because it changes what we would do first.

We reply within one business day. We do not sell, share, or rent this information, and we will not add you to a newsletter you did not ask for.

Nashville

1200 Division Street, Suite 300
Nashville, TN 37203

Reply time, sales enquiries One business day
Reply time, incident line Immediate, 24/7
First call With an engineer, not an account executive
Minimum engagement 15 users
We do not serve Anyone outside healthcare
Before you call, two things worth checking. Our rates are published, so you can find out whether we are affordable without talking to anyone. And six situations where we decline are published too, which rules a lot of people out in about ninety seconds.
Or skip the call

The readiness check needs nothing from us.

Fifteen questions, scored in your browser, with the §164 citation named behind every gap. Most people who book a call have run it first, and the call is better for it.

Start the readiness check See the rate card
Under attack right now? (615) 555-0119

Our incident line is answered 24/7/365 by a security engineer, not a queue. Clients and non-clients both. If you are mid-incident, call before you email.