Healthcare IT for Knoxville and East Tennessee.
East Tennessee has a high rate of health-system affiliation among independent groups, which means a lot of practices here are inheriting somebody else’s security obligations through a Community Connect arrangement or a clinical affiliation. The questionnaire that follows is usually the reason a practice calls us.
2 hours 40 minutes
Regional, scheduled onsite
15 minutes, 24/7
What we can actually promise here.
Knoxville is regional coverage: same remote response commitments, scheduled onsite. One of our largest gastroenterology clients is a six-location group here, so we spend real time in this market.
Remote response commitments do not change with distance. A P1 gets a 15-minute first response in Knoxville exactly as it does in Nashville, 24/7/365, and containment on a confirmed security detection is initiated within 15 minutes regardless of where the endpoint is.
Our full commitments, including the remedy- West Knoxville
- Farragut
- Bearden
- Hardin Valley
- Maryville
- Oak Ridge
Seven kinds of practice, one standard.
Whether you are in Knoxville or anywhere else in our service area, the program is the same and the evidence file is the same. What changes is which regulatory reality applies to you.
Physician groups and specialty practices
Ortho, GI, ophthalmology, women’s health, and primary care. An Epic Community Connect affiliation inherits the host system’s security and audit obligations, and MIPS attestation is a hard annual deadline.
Dental practices and DSOs
On-premise Dentrix, Eaglesoft, and Open Dental, imaging servers, and operatory workstations. The highest ransomware exposure per dollar of revenue in our book.
Behavioral health and SUD providers
42 CFR Part 2 civil enforcement went live February 16, 2026. Consent management, redisclosure controls, and disclosure accounting sit on top of HIPAA.
Ambulatory surgery centers
Anesthesia machines, monitoring equipment, and imaging on the same network as scheduling. IoMT segmentation is the whole job.
Medical billing and RCM companies
Direct liability as a business associate, large remote workforces, and a client base that will start asking for your SOC 2. The Consociate settlement is the cautionary tale.
Home health and hospice
A fully mobile workforce, personal devices, cellular connectivity, and high staff turnover. Device management and offboarding discipline are the controls that matter.
Multi-location groups and acquisitions
Diligence, post-close integration, and one standard across an estate assembled from other people’s decisions. We have integrated 27 practice acquisitions.
The same table, in every market.
EHR or practice management unavailable, a site offline, suspected ransomware, imaging down.
A clinician or front-desk user cannot see patients.
Functional but impaired.
New user, hardware, access change.